Please review our refund policy carefully before making a purchase
All purchases made on Kios Games are generally non-refundable. By completing a transaction, you agree to this refund policy.
Refunds may be granted under the following conditions:
- The purchased item was not delivered
- There was a system error during the transaction
- The product received is significantly different from what was described
Refunds will NOT be provided in the following cases:
- Incorrect input of user ID, username, or account details
- Change of mind after purchase
- Misunderstanding of product description
- Account bans or issues caused by user actions
To request a refund, you must contact our support team within 24 hours of the transaction. Please provide complete details including transaction ID and proof of payment.
Approved refunds will be processed within 3-7 business days depending on the payment method used.
Refunds will be issued using the original payment method whenever possible. In certain cases, alternative refund methods may be provided.
Any abuse of the refund system may result in account suspension or permanent banning from the platform.
Kios Games reserves the right to modify this Refund Policy at any time without prior notice.
If you have any questions regarding refunds, please contact our support team for assistance.